Privacy Policy

We respect your personal information

When you conduct a transaction on the Crystaline Institute of Healing website (such as signing up to our mailing list or enrolling in any of our services), as part of the process, it is necessary for us to collect some personal information such as your name, email address, payment information, IP address, and login details. We absolutely value your privacy, so we promise you, your personal information is stored securely and is never shared with third parties. 

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Specifically, we only collect your information for the following purposes:

• To provide and operate our website and online services for you;
• To process your enrolments and payments, and to provide you with technical support and access to our online content;
• To contact you with relevant information and promotional offers;
• To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services; 
• To comply with any applicable laws and regulations.

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 *As we use GoDaddy as our website provider platform, your data may also be stored on secure servers, behind a firewall, through GoDaddy's data storage, databases and general GoDaddy applications.

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Keeping your credit card information safe

All direct credit card payment gateways used by Crystaline Institute of Healing adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of your credit card information by our store and its service providers.

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When we may contact you

Crystaline Institute of Healing will only contact you if you have consented to provide us with your personal information through the pathways outlined on this page. Reasons we may contact you include: to respond to an enquiry you have sent us; to send newsletters and promotional emails; to process your course or workshop enrolment; to process a purchase; to communicate regarding your coursework; to discuss payments; to troubleshoot course delivery issues, to provide you with course coaching services; to send updates about our company, or as otherwise necessary to contact you to enact any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, social media and postal mail.

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Amending or removing your information

You may unsubscribe from all email communications from us at any time, using the 'unsubscribe' link at the bottom of any of our newsletters.  If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us and we will happily respect your wishes.  

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Other non-personal information we collect

We receive, collect and store non-personal user information on our website.  This includes information regarding page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This information is non-identifying and is only collected to help us create an optimal and engaging website experience.

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Modifications to this policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Thank you.